Shipping & Returns

·         Goods despatched from our warehouse are sent via freight carrier.

·         Claim for shortages or broken items must be made within 3 days from despatch from our warehouse. Please contact our warehouse via phone, fax or email to advise any claims. We will access any claim lodged and will respond asap to your enquiry. 

·         Elite Pet Products is under no obligation to accept goods for return i.e. for replacement or credit claim, and may refuse to at our discretion and without reason.

·         Orders under $500.00 before GST are charged at full freight cost! Orders over $500.00 may be subject to freight discounts depending on items ordered. Bulky, heavy, locally made or other items e.g. Wooden Nest Boxes, hutches, hessian based items​ are not subsidized (This list is not exhaustive). Please contact us for further details on freight charges. 

ALL GOODS AND INVOICES MUST BE CHECKED ON ARRIVAL. ALL SHORTAGES, INCORRECT OR DAMAGED GOODS MUST BE NOTIFIED TO US WITHIN 72 HOURS OF RECEIPT, OTHERWISE CLAIMS WILL NOT BE RECOGNISED.

Goods for return will not be accepted without prior arrangements and authorised by an officer of the company. All freight charges will be on account of the buyer unless otherwise waived by us.